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This policy explains, in plain language, how cancellations and refunds work for Maverick Magician's services. It summarises and forms part of our Terms of Service; if anything here seems to conflict with the Terms, the Terms apply. Nothing in this policy removes rights you have under South African law, including the Consumer Protection Act and the Electronic Communications and Transactions Act (ECTA).
What we sell
Maverick Magician provides business services: website builds, review and reputation systems, missed-call recovery, booking systems, messaging automation, and related monthly management. We do not sell physical goods, so there are no shipping or returns; this policy deals with service fees.
Fees, briefly
Setup fees are payable 50% on signature and 50% on go-live unless your Engagement Confirmation says otherwise. Monthly service fees are payable monthly in advance by debit order or card. Every fee is stated in Rand in your Engagement Confirmation before you commit.
Cancelling your service
You may cancel at any time on one calendar month's written notice (email counts), no reason needed. Your service runs, and remains billable, until the end of that notice month. We may cancel on the same notice, or immediately in the limited cases set out in the Terms of Service (for example instructions to breach platform rules, or unremedied breach).
When we part ways, within 14 days of your final payment being settled we hand over an export of your contact and customer data, transfer of your Google Business Profile access, and your domain. Your data is never held hostage.
Refunds
Setup fees: the first 50% covers work that begins immediately (system build, configuration, content). Once that phase is delivered, it is not refundable. The go-live 50% is only payable when your system goes live. If we fail to deliver the setup phase and cannot remedy that after written notice under the Terms, you are entitled to a refund of amounts paid for work not delivered.
Monthly fees: paid in advance and not refundable for the month in which notice runs, because the system continues operating for you during that month. We do not charge beyond the notice month.
Cooling-off (ECTA section 44): if you contracted with us electronically as a consumer, you may cancel within 7 days of the agreement without penalty. If you asked us to begin work within that window, you authorised the start, and work already performed is payable; the balance is refunded.
Billing errors: if we ever charge you incorrectly, tell us and we will correct and refund the difference promptly, no argument.
How refunds are paid: to the original payment method via our payment processor, within 10 business days of the refund being agreed.
What is not refundable
Completed and delivered work; the notice month; third-party costs already incurred on your instruction (for example messaging usage and domain fees); and fees for periods during which service was suspended for non-payment under the Terms.
Questions or disputes
Write to [email protected] or call +27 69 687 4321 and we will engage quickly and in good faith. Unresolved disputes follow the process in the Terms of Service. You may also approach the National Consumer Commission or any ombud with jurisdiction; those rights are unaffected.
